Legal, Regulatory, Security and Privacy Informations




Stand-alone residential primary exchange services

Province: Québec
Exchange: Château-Richer
Rate Band: F2P
Rates: All rates are maximum permissible rates.

In order to know the current rates in your exchange, please contact Télébec Customer Service.

Primary Exchange Service:

Monthly Rate:

$32.31

Relay Service:

$0.13

Accessibility credit:

$1.55 (1)

 

Primary Directory Listing:

No charge (2)

 

Service Connection:

Excluding Premice Visit:
$52.75 (3a)

Including Premice Visit:
$81.00 (3b)

Interest on Deposits

The Company pays monthly interest to subscribers who are required to pay deposits for credit reasons in compliance with section 1.2.7. The deposits bear interest in compliance with the Bank of Canada Bank Rate plus 1%.

Monthly interest is calculated on the last day of the subscriber’s monthly invoice period, prorated for the part of the month during which the company withholds the deposit. The calculation is made on the balance of the subscriber’s deposit, including the interest paid up to the current invoice period.

Note 1: Accessibility Credit applies to customers with disabilities.

Note 2: A basic listing for residential service is limited to: a) the subscriber’s name, including the first name and initials, address and telephone number, or in the case of two people living at the same location with the same family name, a combination of first names and initials. Where different family names have been used in a residential service listing, the first name or initials must immediately follow the corresponding family name; b) the address of the premises where the service is installed. If circumstances warrant it, the address of other premises may be used or all addresses can be omitted; c) the telephone number of the service.

Note 3:
a) Connection charges, excluding visit 
Applicable charges for work carried out at the switching centre and at the outside plant, or elsewhere for a stand-alone service connection from the central office to the junction, and including the regular connection device, where a visit by the representative is not required. These charges include processing fees.

b) Connection charges, including visit
Applicable charges for work carried out at the switching centre and at the outside plant, or elsewhere for a stand-alone connection from the central office to the junction, and including the regular connection device, where a visit by the representative is required. These charges include processing fees.

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