Customer Service (wireline, Internet and TV services)
    By phone:

      Monday to Friday: 8 a.m. to 7 p.m.
      Saturday and Sunday: 8:30 a.m. to 5 p.m.
      Toll free: 1-888-TÉLÉBEC (835-3232)

      If you need help on how to use our vocal response system, consult the "1-888-TÉLÉBEC voice menus" section.

    By mail:


Customer Service
925 Rue Saint Prosper
Trois-Rivières, QC
G9A 5S8


Customer Service
555, avenue Centrale
Val-d'Or (Québec)
J9P 1P6

By email:

Email us at and make sure you provide your full name and address, and your phone number. We will contact you within the next 2 business days.

For more information on how to share a concern with us.

Wireless Services

Repair Service

Dial 611

Cable Locating Service

Please call before you dig, since you could cut buried cable and interrupt telephone service for yourself and others. This call may be your lifetime in the event of an emergency.

Please call Info-Excavation, preferably 72 hours in advance. We will be notified and will locate any cables in the area, at no charge.


(no charge)