Statement of consumer rights You will find below the text of the “Statement of consumer rights” divided by subjects in 17 separeted audio files.
Sujets
Volume
Duration
Introduction - Information about your local home telephone services (Opens in New Window)
2,156 K
3 min 14 s
Your right to local telephone service (Opens in New Window)
1,143 K
1 min 44 s
Your right to choose a phone company (Opens in New Window)
660 K
1 min
Your rights regarding deposits for service (Opens in New Window)
1,090 K
1 min 38 s
Your rights when the phone company wants to cut off your phone service (Opens in New Window)
2,707 K
4 min 6 s
Your rights when you want to discontinue your phone service (Opens in New Window)
819 K
1 min 14 s
Your right to block outgoing long distance and 900 and 976 calls (Opens in New Window)
980 K
1 min 28 s
Your additional rights if you are a person with a disability (Opens in New Window)
728 K
1 min 5 s
Your right to keep your information confidential (Opens in New Window)
659 K
59 s
Your rights regarding unsolicited telephone calls (Opens in New Window)
2,846 K
4 min 17 s
Your right to protect your privacy when calling or being called (Opens in New Window)
1,106 K
1 min 39 s
Your right to control access to your home (Opens in New Window)
367 K
33 s
Your rights regarding the wiring and equipment inside your home (Opens in New Window)
611 K
55 s
Your right to refunds (Opens in New Window)
1,151 K
1 min 45 s
Your right to detailed monthly billing information (Opens in New Window)
370 K
Your right to register a dispute or complaint (Opens in New Window)
1,773 K
2 min 40 s
Your right to participate in CRTC proceedings (Opens in New Window)
1,269 K
1 min 55 s