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The accessibility services focus on special products and services offered to our customers with hearing, speech, visual or motion disability.

In this section, you will find:

• Contact us
• What are your rights as an Internet customer?
• Bell Relay Service (with TTY device)
• IP Relay service (by Internet)
• Operator assistance for TTY users
• Directory Assistance charge exemption
• 50% reduction for long distance
• Accessibility Credit
• Alternate bill format
• Specialized Equipment for Customers with Disabilities

Contact us

If you have hearing, speech, visual or motion disability that makes it difficult for you to use telephone equipment, we can help.

You can talk to a Télébec Customer Service agent who will give you information and will advise you properly about available equipment and services. Call using your phone or TTY/TDD equipment, from 8:30 a.m. to 5:00 p.m., Monday to Friday, at 1-888-TÉLÉBEC (835-3232).

Contact one of our Customer Service agent by e-mail (Opens in the default email client) , by mail, by phone or teletype.

are your rights as an Internet customer?

Learn more (Opens in New Window) about how the Internet Code enhances consumer protections for Internet customers. Watch more (Opens in New Window) videos describing terminology commonly used in internet contracts. Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover.

Bell Relay Service (BRS)

Bell Relay Service enables a person using a keyboard-type device (i.e. TTY) to communicate with a hearing person or vice-versa over the telephone network.  A specially trained operator assists in the placing or receiving of calls to-from persons using a keyboard-type device.

The BRS operator acts as a communication link over the telephone. When the hearing person speaks, the operator types the message so that it appears on the disabled person’s TTY. When the disabled person responds, the operator voices the message to the hearing person.

Users of Bell Relay Service are eligible for a %50 discount on long-distance calls made within Canada and billed to their phone number.

The Bell Relay Service also gives you access to emergency services such as firefighting, ambulance and police. There is no charge for local calls.

• TTY's must be Baudot code capable, Voice Carry Over (VCO) is available.
• Service is available 7-days a week, 24-hours a day.
• French or English.
• Relay service can be reached from business, residence, cellular and pay phones.
• TTY users can call anywhere in the world (Long-distance charges will be applied where appropriate).
• Hearing persons may call any compatible TTY device (North America).
• Users can access similar Relay services everywhere in North America.
• All communicators have deaf culture training.

If you want to communicate with a TTY/TDD user you can with the help of Bell Relay Operators.

• 1 800 855-0511 (Voice to TTY).
• 711 (TTY to Voice).
• 1 800 855-1155 (TTY to TTY) - For Operator Assistance in billing your long distance call to another TTY.

* TTY Telecommunication devices for deaf/teletype machines only.

IP Relay service (by Internet)

IP Relay service is the next generation of relay service in Canada. It uses the familiarity of online chat applications to make communication easier for deaf, deafened and hard of hearing people and those with speech disabilities.

IP Relay users connect to specially trained operators through chat sessions in the IP Relay portal. The operators place phone calls on their behalf and facilitate conversations.

IP Relay service operators are available 24/7. Calls are entirely confidential and operators follow a strict code of ethics. No record of conversation content is retained.

• More information (Opens the "IP Relay service" page)
• Online registration (Opens the "Accessibility services online registration" page)

Operator assistance for TTY users

This service is available to the person with a functional limitation that prevents it from dialling a phone number, but who can dial “0” to reach the operator by mentioning “special”. The operator dials for this person and offers also free the 411 service. If it’s a long distance call, billing for this call is at the same rate as an automatic long distance call.

To obtain this service for free, you must first obtain directory assistance charge exemption. The call must be made from your residence.

Directory Assistance charge exemption

Customers with disabilities that prevent them from using a directory may be eligible for Télébec’s no-charge directory assistance option. This option only applies to directory assistance calls placed from the customer's residence or business line. To qualify for this exemption, the customer has to indicate to Télébec that he or she is not capable of using a phone book. To do so, they have to fill out and send to Télébec the exemption form which is included in the first white pages of the Télébec’s phone directory. The customer will have to present in this form to one of Télébec's offices along with certification signed on behalf of a doctor, of a member of the clergy or an organization that represents that person.

50% reduction for long distance

Customer who must use a TTY to communicate are entitled to a 50% reduction on long distance calls within Canada and billed to their phone number.

Eligible calls

• Customer-dialled (DDD) or the equivalent (i.e. codes 8, 9 or 0 only) within Canada.
• Calling Card calls (code 3 or 7) that originate and terminate in Ontario, Quebec or 819 Northwest Territories - calling card must be the property of the disabled person.
• Collect calls (code 4) received at the telephone number of the disabled person.
• 3^rd party billing (code 2) made to the telephone number of the disabled person.

NOTE: The minimum charge per call applies.

Non-eligible calls

• 900/976 calls
• local calls

Applications for registration to receive the 50% discount are available from the Télébec Business Office: 1‑888‑TÉLÉBEC (835-3232).

Accessibility Credit

If you have a disability that requires you to get extra equipment to use your phone service, you may be eligible for the accessibility credit.

For more information on this reduction or to subscribe, call at 1 888 TÉLÉBEC (835-3232).

Alternate bill format

Upon request, bills and several bill inserts are available in an alternate format to persons who are blind. Information on the rates, terms and conditions of Télébec retail telecommunications services are also available in alternate formats.

For more information or to request alternate formats please contact us at Télébec Customer Service: 1‑888‑TÉLÉBEC (835-3232).

Specialized Equipment for Customers with Disabilities

There are a number of dealer locations which can provide you with special telephones and accessories to assist those customers with disabilities. Contact the Bell dedicated Accessibility Services Centre at 1 800 361-8412 to discuss any particular situation.