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Network Access Fees applicable to Télébec long-distance Plans

Q1.	Why were Network Access fees implemented?
Q2.	Can customers who subscribe to one of our long-distance plans and who make few or no long-distance calls opt for the standard long-distance service to avoid paying the fees?
Q3.	What are these fees called when they are billed to the customer?
Q4.	Why charge a fixed rate for all Télébec long-distance savings plans instead of an amount that is proportional to the customers’ long-distance usage?

Questions and Answers

Q1.	Why were Network Access fees implemented? Most licensed long-distance service providers charge network access fees. These fees compensate for the costs incurred when providing telephone services in zones in which delivery costs are high. Télébec held off charging these fees for as long as possible. However, in order to continue our regional telephone network support and development activities, we began applying these fees in 2008. Top of page
Q2.	Can customers who subscribe to one of our long-distance plans and who make few or no long distance calls opt for the standard long-distance service to avoid paying the fees? Yes, but they will pay for a pay-per-use network access charge will apply to customers who are not subscribed to a Télébec long-distance plan, on the first long-distance call made in a given month. If no long-distance call is made during the month, no charge will apply. Also, at the moment, customers will no longer benefit from any savings as part of long-distances plans. Top of page
Q3.	What are these fees called when they are billed to the customer? The fees are “network access fees”. They are added to customers’ monthly charges and are included in the “Services” section of the bill. Top of page
Q4.	Why charge a fixed rate for all Télébec long-distance savings plans instead of an amount that is proportional to the customers’ long-distance usage? Because we want access fees to be fair and simple, we have decided to charge a fixed rate per month, regardless of network use or total long-distance charges. These fees enable us to recover part of the additional costs that we incur to ensure that our customers have access to basic local telephone service at an affordable rate. But, a pay-per-use network access charge will apply to customers who are not subscribed to a Télébec long-distance plan, on the first long-distance call made in a given month. If no long-distance call is made during the month, no charge will apply. Top of page

Network Access Fees
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