advanced phone service

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Changing the PIN of the remote access to Call Forwarding options

Call Forwarding functions can be activated and deactivated from your home, but also when you are away from home (remote access). A PIN is required in the latter case for remote access to the Call Forwarding functions.

The default temporary PIN supplied by the system is "1212" (just 4 digits). For security reasons, we advise you to change it as soon as possible.

You can change your PIN either by phone or by Internet.

To change the PIN by telephone:

  1. Pick up the receiver and wait for a dial tone.

    If you are away from home, dial the remote access number that you were given when you subscribed.

  2. Dial *319.
  3. When prompted, enter the temporary four-digit PIN (1212).
  4. You will then be prompted to input a new four-digit PIN.
  5. A message will confirm that your PIN has been correctly modified.

To change the PIN by Internet:

  1. Access the Call Feature Manager web-tool at: http://telephony.telebec.com (Opens in New Window).
  2. Go to the “Settings” tab and choose the “Security” sub tab.
  3. In the "Change PIN" section, enter a 4-digit PIN number beside the "Call Services PIN" field, and click "Change".

    Write your personal remote access PIN here: _________________ (4 digits only)

Remote access to Call Forwarding options

Now that you have changed your remote access PIN, you can access the Call Forwarding features securely when you are away from home as well.

To activate or deactivate Call Forwarding features:

  1. Call the Remote Access Number of your locality (see below).
  2. Enter your home phone number (10 digits).
  3. Enter your 4-digit PIN number.
  4. Enter the “programming code” associated with the desired feature.

Remote access phone numbers to Call Forwarding features

Arthabaska/Victoriaville : 819 402-1182
Daveluyville                  : 819 402-1182
Gentilly                        : 819 402-1182
Mont-Laurier                : 819 401-1182
Princeville                    : 819 402-1182
Saint-André-Avellin       : 819 402-1182
Saint-Grégoire              : 819 402-1182

Certain conditions apply, including a 12-month commitment at time of subscription. Offer valid for residential customers only, where technology permits. Customer must have a Touch-Tone phone. Rotary phones are not compatible.   An Internet connection is required to access the Call Feature Management website. Display features require a phone equipped with a display window.  Certain features are activated and deactivated by phone.