advanced phone service

User Guide

Call Forwarding
Redirects all of your calls to a predetermined number of your choice.

With this service, you can have your calls forwarded to the phone number where you are located, and even to your cell phone, your pager, or your voicemail box, so you won't miss any important calls. When the service is activated, your phone does not receive any calls.

Activating Call Forwarding:

  1. Pick up the receiver and wait for a dial tone.
  2. Dial *72.
  3. Listen for three (3) “beeps” followed by a dial tone.
  4. Dial the telephone number where calls are to be forwarded. Remember to add "1" if it is a long-distance call, and the area code (for all numbers).
  5. When someone answers, stay on the line for at least five seconds before hanging up. Call Forwarding is now activated.

If there is no answer or the line is busy:

  1. Repeat preceding steps 1 through 3.
  2. Hang up. Call Forwarding is activated even though there was no answer.

If you dial a wrong number:

  1. Press the receiver button briefly and start over.

To cancel Call Forwarding:

  1. Pick up the receiver and wait for a dial tone.
  2. Dial *73.
  3. Listen for two (2) beeps.
  4. Hang up. Call Forwarding is now cancelled.

USEFUL INFORMATION ABOUT CALL FORWARDING

  • If you forward calls to a long distance number, the usual long distance charges apply and will be billed to your account.
  • Should you attempt to establish Call Forwarding when it is already activated, you will hear a fast busy signal.
  • Once Call Forwarding is established, you can place calls but you can’t receive any.
  • Your telephone will emit a short ring whenever a call is forwarded. You can choose not to hear this ring by accessing the Call Feature Manager web-tool, opening the Call Forwarding tab, and unchecking “Ring my phone once when a call is forwarded?”.
  • Call Forwarding remains activated until you cancel it.

 Priority between Call Forwarding and Voicemail

  1. In our system, Call Forwarding (immediate, busy, no answer and selective) is programmed by default to forward calls after 18 seconds.
  2. Voicemail is programmed by default to receive messages after 21 seconds.
  3. If your Voicemail is activated, the Call Forwarding features (immediate, busy, no answer and selective) will have priority.  This means that, if you receive a call and a Call Forwarding feature is activated, the call will be redirected to the number you pre-programmed, rather than to your Voicemail.
  4. You can change the number of seconds before your calls are forwarded to your Voicemail by accessing the Call Feature Manager web-tool, opening the "Settings" tab, and then "Preferences".  However, we suggest that you leave your Voicemail set at 21 seconds (or more), so that when Call Forwarding is active, it will always have priority over your Voicemail.
  5. The number of seconds in Call Forwarding cannot be modified.
     

Activation by Internet

 Refer to Online Help for a more detailed explanation.

Certain conditions apply, including a 12-month commitment at time of subscription. Offer valid for residential customers only, where technology permits. The customer must have a Touch-tone phone. Rotary phones are not compatible. An Internet connection is required to access the Call Feature Management website. Display features require a phone equipped with a display window. Certain features are activated and deactivated by phone.