advanced phone service

User Guide

Busy Call Return
When the line you are calling is busy, Busy Call Return monitors the busy line for 30 minutes. You will hear a special ring when the line is free. You can also choose to hear the number and time of the last incoming call before returning the call.

How to use Busy Call Return:

  1. If the line is busy, hang up.
  2. Pick up the receiver and wait for the dial tone.
  3. Dial *66.
  4. Hang up and Busy Call Return will monitor the line for 30 minutes.  A distinctive ring (two short rings followed by one long one) will let you know when the line is free.
  5. Pick up the receiver when you hear the rings and Busy Call Return will automatically dial the number for you.

To cancel a Busy Call Return request:

  1. Pick up the receiver and wait for the dial tone.
  2. Dial *86.
  3. Your Busy Call Return request has been canceled.
  4. Hang up.

USEFUL INFORMATION ABOUT BUSY CALL RETURN

  • You can still place or receive calls while waiting for the Busy Call Return signal.
  • The Busy Call Return signal only rings when you are not using the phone. The line requested is monitored for 30 minutes. When this line becomes free, five attempts will be made (one every six minutes) to signal you that the line requested is free. If, after 30 minutes, the call cannot be established, the Busy Call Return request will be cancelled.
  • Busy Call Return works for local and direct-dialed long distance calls in areas with Busy Call Return technology. If Busy Call Return cannot be used to return a call, a voice message will let you know.
  • Busy Call Return works with Call Waiting.  If you do not respond to the Call Waiting tone, you can dial *66 when you complete your call to find out the number of the waiting call and return the call or, if the line is busy, Busy Call Return will inform you when the line is free.
  • If you have Three-Way Calling, you cannot activate Busy Call Return (*66) while trying to contact the third person.
  • Busy Call Return (*66) works for calls placed with Speed Calling.

Certain conditions apply, including a 12-month commitment at time of subscription. Offer valid for residential customers only, where technology permits. The customer must have a Touch-tone phone. Rotary phones are not compatible. An Internet connection is required to access the Call Feature Management website. Display features require a phone equipped with a display window. Certain features are activated and deactivated by phone.