advanced phone service

User Guide

Last Call Return
Allows you to find out the telephone number of the last person who called you, whether or not you answered the phone, and to automatically return the call.  If the line is busy, Last Call Return will monitor the line for 30 minutes and notify you when the line becomes free.

How to use Last Call Return:

  1. Pick up the receiver and wait for the dial tone.
  2. Dial *69.
  3. A voice message will tell you the number of the last incoming call and ask you whether you wish the number dialed for you.
  4. To return the call, press 1.
  5. If the line is busy, hang up. Last Call Return will monitor the line for 30 minutes and let you know (two short rings followed by one long one) when the line is free.
  6. Pick up the receiver when you hear the rings and Last Call Return will automatically dial the number for you.

To cancel a Last Call Return request (if you had already pressed 1):

  1. Pick up the receiver and wait for the dial tone.
  2. Dial *89.
  3. Your Last Call Return request has been cancelled.
  4. Hang up.

USEFUL INFORMATION ABOUT LAST CALL RETURN

  • Last Call Return works for local and direct-dialed long distance calls in areas that have this technology. If Last Call Return cannot be used to return a call, a voice message will let you know.
  • Last Call Return cannot be used to return a call if the caller has blocked number display.
  • Last Call Return works with Call Waiting. If you do not respond to the Call Waiting tone, you can dial *69 when you complete your call to find out the number of the waiting call.
  • Last Call Return works for calls placed with Speed Calling.

Certain conditions apply, including a 12-month commitment at time of subscription. Offer valid for residential customers only, where technology permits. The customer must have a Touch-tone phone. Rotary phones are not compatible. An Internet connection is required to access the Call Feature Management website. Display features require a phone equipped with a display window. Certain features are activated and deactivated by phone.