advanced phone service

User Guide

Call Waiting
You can put one call on hold while you take a second call. This service is always active.

No more missed calls thanks to Call Waiting. If you are on the phone and a second call comes in for you, you hear a soft "beep".

To answer the second call:
After you hear the "beep" warning you that you have a call waiting, press the receiver button briefly. Your first call will be placed on hold and you will automatically be connected with the second caller.

To switch from one call to another:
Press the receiver button briefly. Your conversations with each caller remain private.

To end one of the calls:
Press the receiver button briefly and continue your conversation with the remaining caller.

To activate Call Waiting Cut-Off:
This service also has a Call Waiting Cut-Off feature that allows you to disable Call Waiting temporarily during an important telephone conversation, or during data transmissions by fax or by modem. If you do not disable Call Waiting and you receive a call while you are transmitting data or a fax, your connection will be lost.

To cancel Call Waiting temporarily:

Before placing a call or connecting your modem or fax:

  • Pick up the receiver and wait for a dial tone.
  • Dial *70.  Listen for the dial tone again.
  • Dial the phone number you wish to call.

While a call is in progress (excluding Three-Way Calling):

  1. Press the receiver button briefly and your caller will be placed on hold. Listen for a dial tone.
  2. Dial *70. Listen for the dial tone again.
  3. Call Waiting will be temporarily disabled and you will automatically be reconnected with your caller.

USEFUL INFORMATION ABOUT CALL WAITING

  • Call Waiting does not work if two or more extensions are in use simultaneously or if Three-Way Calling has been established.
  • With Call Waiting, callers will hear your telephone ringing, not a busy signal. If you do not answer the second call within 10 seconds, you will hear a reminder "beep".
  • If you are cut off, hang up. Wait for your phone to ring and pick up the receiver.
  • When Call Waiting Cut-Off is activated, callers will get a busy signal or will be redirected to your Voicemail. Call Waiting will be restored automatically when you hang up.

Certain conditions apply, including a 12-month commitment at time of subscription. Offer valid for residential customers only, where technology permits. The customer must have a Touch-tone phone. Rotary phones are not compatible. An Internet connection is required to access the Call Feature Management website. Display features require a phone equipped with a display window. Certain features are activated and deactivated by phone.