Télébec - Support for Telephone service

SécurFil Care Plan

How can I subscribe to SécurFil service?

Simply call a Télébec Customer Service agent toll free at 1-888-TÉLÉBEC (835-3232).

Can I subscribe to SécurFil service for only three months?

The minimum period for subscribing to SécurFilTM is one year. This contract is then automatically renewed for successive one-month periods until you advise Télébec that you wish to terminate it, at which time the contract will be cancelled immediately.

After my minimum twelve-month subscription period is over, what will happen if I stop paying the monthly $4,95 charge for SécurFil service?

If you stop paying the SécurFil subscription, you will no longer be covered by this insurance. If damage occurs, you will have to pay the repair charges.

If I am a tenant, does my landlord have to pay for my SécurFil service?

It is the tenant's responsibility to subscribe to SécurFil service.

I am subscribed to SécurFil and I have a jack that does not work in my home. Who should I notify?

You should call the Télébec Repair Service at 611. A technician will determine with you the likely source of the failure. If a damaged phone jack is detected, we will send you a skilled technician as soon as possible without charge, since you are subscribed to SécurFil.

If I move, can I keep my SécurFil subscription?

Yes. You can keep your SécurFil subscription to maintain your coverage at your new home.

Return to Support for Telephone service - FAQ