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1.What is Preauthorized Payment?
2.How do I subscribe?
3.Is there a fee?
4.When does it take effect?
5.Bills sent by mail
7.Choice of payment date
8.Credit card security measures
9.Changing credit card
10.Switching Preauthorized Payment subscription from direct
debit to credit card (or vice versa)
11.Inadvertent payment through ATM
12.Change of financial institution
13.Not sufficient funds
14.Cancelling my subscription
16.Payment date falls on a weekend
1. What is Preauthorized
Payment is a simple, convenient, no-fee method of paying your monthly
Télébec bill; your bill is always paid on time and the required
amount is automatically debited from the bank account of your choice,
or charged to your credit card.
The automatic payment is made 18 days after the billing date shown on
your bill. Your monthly charges are detailed on your bill, which you continue
to receive by mail. Your bill will also confirm that you are subscribed
to Preauthorized Payment.
2. How do I subscribe to Preauthorized Payment online?
In the “Preauthorized
Payment” section, click on the “Subscribe” button
for the payment method of your choice, namely direct debit
or credit card. The system will ask you to identify yourself
as a Télébec customer. Consult Support on Authentication for more details on this topic.
Then, go to
the next online screen and fill out the subscription form.
You can also subscribe
by phone by calling one of our Customer Service advisors at 1 888 TÉLÉBEC
Is there a fee for subscribing to Preauthorized Payment?
No, this service is
If I subscribe to Preauthorized Payment, does the new payment method take
subscription to Preauthorized Payment, whether you choose the direct debit
or credit card method, will only take effect with the next bill.
Will I still receive my phone bills by mail when I am subscribed to Preauthorized
Yes, you will continue
to receive your Télébec bill by mail each month. Your bill
will also contain the mention "Preauthorized Payment" to show
that you are subscribed to a Preauthorized Payment method.
Will the amount of the payment be the same each month?
No, the amount paid
will be the total shown on your monthly Télébec bill.
With Preauthorized Payment, can I choose the payment date for my bill?
This option is not
available, as our billing system is programmed to automatically deduct
the amount owed from your bank account, or to charge it to your credit
card, 18 days after your billing date.
Date" can be found in the upper right-hand corner of your bill. The
payment date is also displayed on your bill in the following format “Preauthorized
payment, year month day - amount”.
What measures have been taken to ensure the security of credit card information?
has instituted some highly advanced measures to protect the confidentiality
and online security of the credit card information used for the Preauthorized
Payment by Credit Card method. These measures are based on Visa’s
Account Information Security program, and on MasterCard security recommendations.
Among these measures:
- the online form uses 128 bit SSL encryption between the customer
browser and the web server;
- the credit card number is stored in a database that uses a secure
- only the expiration date, and the first two and last four digits
of the card number are displayed on screen or printed;
- if a subscription to Preauthorized Payment by Credit Card is
cancelled, or an account is closed, the credit card information is destroyed
- an algorithm with a 100-bit symmetric key is used
- the servers that process the credit information are protected
by a firewall, anti-spyware, and by an antivirus that is updated periodically;
- employees are bound by a comprehensive code of ethics that stipulates
the confidentiality of Télébec customer information;
- numerous other network access and equipment protection measures
are also in place to ensure the security of credit data.
Can I change credit card once I am subscribed?
Yes, you can change
the credit card information you used to subscribe to Preauthorized Payment
at any time. Whether you need to change the expiration date or the type
of card, all you have to do is fill out the online modification
form or call our Customer Service and have an advisor make the change
to your customer account.
I am already subscribed to Preauthorized Payment by Direct Debit. Can
I switch to Preauthorized Payment by Credit Card?
Yes, you can ask to
have your subscription changed. To do so, simply go to the "Preauthorized
Payment" section of the web site and choose "Switch to..."
the desired payment method.
From Credit Card to Direct Debit
If you are subscribed to Preauthorized Payment by Credit Card
and you wish to switch to Preauthorized Payment by Direct
Debit, you may have to pay the current bill (the one issued
during the transition between the two payment methods) by another method.
Indeed, if your request to switch payment methods is received between
the billing date shown on your bill and the 18th day following that date,
cancellation of your subscription to Preauthorized Payment by Credit Card
will apply immediately while the new payment method will only take effect
with the next bill that is issued. Thus, payment of the current month
will not be made either by credit card or by direct debit. You will therefore
have to pay this bill by another method. The bill that follows this transition
period will be processed according to the new payment method (direct debit).
From Direct Debit to Credit Card
If you are subscribed to Preauthorized Payment by Direct Debit
and you wish to switch to Preauthorized Payment by Credit
Card, there will be no break between the two payment methods.
The current month's payment will be made by credit card and the next Télébec
bill that is issued will be processed via the new Preauthorized
Payment by Credit Card method.
I am subscribed to Preauthorized Payment and I inadvertently made my payment
through the ATM. What will happen to the payment?
If your ATM payment
was made too close to the Preauthorized Payment date, the Preauthorized
Payment will be drawn on your bank account or your credit card as usual.
You may then choose to wait until the following month, as your bill will
be credited for the amount.
You can also
Service and request a refund of the overpayment.
If the ATM payment
was made several days before the Preauthorized Payment date, the Preauthorized
Payment will not be debited from your bank account, as the ATM payment
will have been received first. To make sure, you can contact Customer
I have to change financial institution. When and how should I inform you
of the change?
As soon as you know
your new bank account number and the branch (transit) and institution
number, you can inform us of your account change. Go to the “Preauthorized
Payment” section and click on “Modify my subscription”.
The system will ask you to identify yourself as a Télébec
customer. You can then fill out the modification form on the next screen.
What will happen if I do not have sufficient funds in my bank account
to cover my Preauthorized Payment?
Your next bill will
include a charge for a not-sufficient-funds cheque. If funds are not sufficient
for two months in a row, your subscription to Preauthorized Payment will
automatically be cancelled. When you receive your next bill, you should
see the words “Amount Due” indicating that, from now on, you
must use another method to pay your Télébec account balance.
How can I cancel my subscription to Preauthorized Payment?
You can cancel your
subscription by calling Customer
Service. Please note that the Preauthorized Payment for the
current month will be made as usual. When you receive your next bill,
you should see the words “Amount Due” indicating that, from
now on, you must use another method to pay your Télébec
You can also cancel your subscription by going to the "Preauthorized
Payment" section of the web site and clicking on "Unsubscribe"
from the Preauthorized Payment method to which you are subscribed (Direct
Debit or Credit Card). The system will ask you to identify yourself as
a Télébec customer. On the next screen, you will be able
to fill out the subscription cancellation form.
15. I am moving. What will happen to my subscription to
you are moving within Télébec territory, your subscription
to Preauthorized Payment will continue as usual. If you change financial
institution, however, it is important that you inform us by filling out
the modification form in the “Preauthorized
Payment” section of this site, or by contacting Customer
If you move to a territory
served by another telephone company, your subscription to Preauthorized
Payment will be cancelled when you inform us of your disconnection. You
will then have to use another payment method (cheque, automatic teller
[ATM], teller at financial institution) to pay your last bill.
The Preauthorized Payment date on my bill falls on a Saturday. Will the
payment really be made on that day?
No, the payment will
be made the next business day.
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