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1.How to subscribe
3.Change email address
7.Receiving email notification elsewhere
8.New Télébec customer
9.Change telephone number
10.Electronic payment methods
11.Paperless bill and monthly inserts
1. How can I subscribe to E-Bill?
Go to the "E-Bill"
section and click on the "Subscription/Modification"
option. The system will ask you to authenticate your identity as a Télébec
customer. Consult Support on Authentication for more details on this topic.
After the authentication
step, you will have access to the E-Bill and Paperless Bill subscription
screen. You will need to give us your email address so we can send you
an email message each month advising you that your bill is available for
viewing on this site.
I am subscribed to E-Bill. Can I subscribe to Paperless Bill later?
Yes. You can return to the "E-Bill" section of this site at any time to change your subscription choice.
You may also cancel your subscription to E-Bill or Paperless Bill at any time through the "E-Bill" section by clicking on "Subscription/Modification". The system will ask you to authenticate your identity as a Télébec customer.
After the authentication step, a screen will appear and offer you the option to unsubscribe.
My email address has changed. How can I advise you of this change?
Go to the "My email address" section. After the authentication step, you will be able to change your email address.
Will I still receive a bill in the mail if I subscribe to E-Bill?
Yes. You will continue
to receive the original telephone bill by mail each month. Only if you
subscribe to Paperless Bill will Télébec stop mailing your
Is there a fee for subscribing to E-Bill and Paperless Bill?
No. It won't cost
you a cent to subscribe to or use these services. However, you must make
sure that your computer has all the necessary software applications for
viewing your bill on line; i.e., Acrobat Reader and a browser that accepts
How soon after I subscribe will I receive my first E-bill?
To find out, look
at the "billing date" in the top right-hand corner of your telephone
bill. A few days after that date, Télébec will send you
an email message advising you that your bill is now available for viewing
on this site.
If you subscribe to
E-Bill on a date that is too close to your billing date, you might only
receive our first email notice the following month.
Can I receive the E-Bill email notice at work?
When you subscribe
to E-Bill, you must give us an email address where we can send you a message
each month. You enter the email address of your choice.
If you wish to receive
the email notice at work, because you have a specific email address in
your company, you may enter this address. In fact, you can enter a universal
email address (like Hotmail) that can be accessed from any computer.
You can change the
email address you give us when you subscribe at any time through the "My email address" section.
I am a new Télébec customer and I sent you a request for
a new installation two days ago. Can I subscribe to E-Bill immediately?
Yes. You can subscribe
to E-Bill immediately. The system will ask you to authenticate your identity
as a Télébec customer. You will need the five-digit access
code from your telephone bill.
Since you have not
received your first bill yet, you must call a Télébec Customer
Service agent so you can get your access code. You will then be able
to subscribe online. When the system asks you to authenticate your identity
as a Télébec customer, enter your telephone number, your
access code, and a personal identification number (PIN) of your choice.
Once you have registered
online, you will receive your first email notice a few days after your
first bill is issued. If you have not chosen the Paperless Bill option,
you will also receive your telephone bill by mail.
If I change my telephone number, must I subscribe to E-Bill again?
You must speak to
Service agent to change your telephone number (without moving). When
the agent processes your account, he or she will ensure that your E-Bill
subscription remains active on your account, unless you request to have
your subscription cancelled.
10. If I subscribe to Paperless Bill, how will I be able
to pay my bill if I no longer receive a copy in the mail?
Although you are authorized
to print out your e-bill on your computer at home, you may not use the
printout of your e-bill to make a payment at the bank or attach it to
a cheque you mail to Télébec.
Consequently, if you
subscribe to Paperless Bill, you must use one of the following payment
- Télébec's Preauthorized Payment (find out how to register for this plan);
- Payment by telephone
through your financial institution;
- Payment by Internet
through your financial institution.
- Payment by credit card on telebec.com ("Pay my bill/balance" menu).
If I no longer receive my bill by mail, then I will no longer get the
flyers that are inserted with my bill. How will I get this information?
You can view the monthly
inserts at any time in Acrobat Reader format (PDF) in the "View
My Bill" section. The system will ask you to authenticate
your identity as a Télébec customer to access this information.
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