Availability Limitations:

• Availability of IP Relay service is subject to network availability which may be affected by lack of Internet connectivity, power outages, and other interruptions in service.

Important 9-1-1 Limitations:

• Access to 9-1-1 via IP Relay service has certain limitations relative to Enhanced 9-1-1 service, which is available on most "traditional" telephone services.
• The 9-1-1 operator may not know where you are calling from unless you provide accurate location information (address) when asked.
• 9-1-1 emergency calls made using IP Relay service may take longer to be connected to the correct 9-1-1 response centre than calls made from a traditional wireline phone.
• You should keep your address information current with Télébec as the operator may assume that you are at the address you submitted upon service registration if you are not able to speak during a 9-1-1 call.
• When placing a 9-1-1 call, do not disconnect until told to do so by the operator, and place the call again if you are disconnected.
• Make sure that you and any users of IP Relay service are familiar with the nature and limitations of 9-1-1 calls placed using the service.
• IP Relay service and 9-1-1 access are subject to a limitation of liability which you can find at Article 1.2.16 of the Télébec Regulated Terms of Service (Opens in New Window) (French only).
• IP Relay service users should contact Bell Canada (310-Bell) with any questions about 9-1-1 access on IP Relay service.

Return to form