You can use your Télébec HSPA+mobile phone or smartphone for roaming outside of Canada in over 200 countries for voice and more than 175 countries for data.
Note on prepaid mobile phones: HSPA+ prepaid mobile phones cannot be used outside of Canada. However, your prepaid CDMA compatible mobile phone can be used in the United States. Click here for more details.
IMPORTANT: For reasons outside of Télébec’s control, and for a limited time, the prepaid roaming feature cannot be added to your service. If you have already subscribed to this feature, your service will not be affected. Please note, however, that you will not be able to call the following countries from the United States: Cuba, Dominican Republic, Latvia, Moldavia, Bulgaria and Maldives.
What should you do before leaving?
We recommend that you take the time prior to travel to verify if your HSPA+ mobile phone or smartphone can be used at your desired destination and, most of all, the roaming rates in effect. To get more information, please contact our Customer Care Service by dialing the toll free number 1-888-TÉLÉBEC (835-3232).
Subscribe to one of the following features† to reduce your roaming fees and get bulk savings during your travels!
• From Canada and the United States: 1 877 DATA123 (1 877 328-2123) • Toll free from a landline in 21 countries*: dial the international dialing code followed by 800-328-2123
*Technical support is available from the following countries: Australia, Austria, Belgium, South Korea, Denmark, Finland, France, Hong Kong, Ireland, Israel, Japan, Malaysia, Norway, New Zealand, Netherlands, United Kingdom, Singapore, Sweden, Switzerland and Taiwan.
† Roaming features are available with HSPA +mobile phones and must be added to the customer’s account for at least 30 days running.
