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Wireless number portability
Subscribe to Télébec mobile services and keep your current wireline or mobile phone number as long as you still live in the same local service area.
Please note that the wireless number portability project will be completed in several phases.
Click here to find out which Télébec exchanges currently offer this new service.
Transfer your number over to Télébec in 2 easy steps:
- Check to see if your number is eligible for transfer in one of 3 ways:
- Visit the nearest authorized Télébec dealer. They will be able to advise you on the mobile phone model and rate plan that will best meet your needs. While you are there, you can also open your new mobile service account.
Important: Do NOT cancel your current service, as only active phone numbers are eligible to be transferred.
Things to remember when transferring your number to Télébec:
- Have your current number and most recent bill handy so we can confirm that your number can be transferred.
- Do not cancel your current service, as only active phone numbers can be transferred.
- Check your current contract to find out what your obligations are, including, but not limited to, the cancellation charges that will apply when you cancel your current service.
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What is wireless number portability?
Wireless number portability lets you keep your current wireline or mobile phone number, as long as you reside in the same local service area. Thus, you can keep your phone number when switching from:
- one wireless service provider to another;
- a wireline service provider to a wireless service provider;
- a wireless service provider to a wireline service provider.
When will I be able to transfer my number to Télébec?
Local number portability has existed for wireline services for a number of years. On March 14, 2007, wireless number portability becomes available in certain exchanges across Canada.
Can any number be transferred?
Not all numbers are transferable. For example, the following cannot be transferred:
- Inactive numbers
- Pager numbers
- Numbers from areas that do not support number portability
Check to see if your number is eligible for transfer in one of 3 ways:
Can I keep my phone number if I move to a different city?
No, wireless number portability is only possible within the same local calling area.
Will I need to get a new mobile phone and rate plan when I transfer my number to Télébec?
Yes, you will need a new mobile phone and a new rate plan when you transfer your number to Télébec.
Will my voicemail and other calling features keep working when I transfer my number to Télébec?
No. With wireless number portability, only the phone number gets transferred to Télébec. Features you had with your previous service provider will be disconnected, when your service is transferred. When you transfer your service, ask an authorized Télébec dealer about features that will let you make the most of your new phone.
It is also important to check if services such as Internet access or security systems might be affected by a phone number transfer.
Can I transfer my number if I have a contract with my current service provider?
Yes, you can transfer your number at any time. However, you should check your current contract for details on any charges, such as cancellation fees and outstanding balances, that may apply when your current service is cancelled.
How do I transfer my phone number to Télébec?
To switch your number over to us, visit an authorized Télébec dealer. Be sure to bring your cell phone and the most recent copy of your monthly phone bill from your current service provider. Do NOT cancel your current service, as only active phone numbers can be transferred.
Can I transfer a phone number to Télébec from a deactivated phone?
No. Only active phone numbers can be transferred.
Can I transfer a pager or fax number to Télébec?
Pager numbers cannot be transferred. However, you can transfer a number used to send and receive faxes. |
