What is it? A Télébec Wireless Web Zone is a zone found inside certain establishments that allows wireless high-speed Internet access.

Where are these establishments located?

A Télébec Wireless Web Zone can be found in the following locations:

            Café Folie
            11, 1ère Avenue Ouest
            Amos

            Brassette Faubourg
            Place Centre-ville
            82, 1ère Avenue Est
            Amos

           Bar Billard l'Ad Hoc
           261, 1ère Avenue Est
           Amos

           L'Abstracto
           144, Perreault East
           Rouyn-Noranda

           La Cage aux Sports
           680, Larivière
           Rouyn-Noranda

           Pizzédélic
           122, Principale Avenue
           Rouyn-Noranda

           Val-d'Or Regional Airport
           Val-d'Or

           L'Avantage Bar Terrasse
           576, 3^e Avenue
           Val-d'Or

           Resto Bar l'Attrait
           636, 3^e Avenue
           Val-d'Or

           Rôtisserie St-Hubert
           1785, 3^e Avenue
           Val-d'Or

           Jardin d’Oiseaux
           La Sarre

           Mont-Vidéo
           Barraute

Frequently Asked Questions (FAQ)

1. What is a Télébec Wireless Web Zone?
2. What kind of speed does a Télébec Wireless Web Zone offer?
3. How much does it cost to connect to the Internet in a Télébec Wireless Web Zone?
4. What equipment do I need to access the Internet in a Télébec Wireless Web Zone?
5. How do I know if my laptop is WiFi-compatible?
6. Can I add a wireless WiFi network card to my laptop?
7. How do I configure my WiFi-certified wireless network card to work in a Télébec Wireless Web Zone?
8. Which browsers are compatible with the Internet access service in a Télébec Wireless Web Zone?
9. How do I access the Internet when I am in a Télébec Wireless Web Zone?
10. Is browsing the web in a Télébec Wireless Web Zone secure?
11. What is the range of this service?
12. What should I do if I have trouble connecting?
13. After doing all of these checks, if I still have trouble connecting in a Télébec Wireless Web Zone, is there a tech support service that I can access?
14. How do I access a corporate network from a Télébec Wireless Web Zone?
15. What should I do if I have trouble accessing my company's VPN or intranet?
16. Can I send e-mail from a Télébec Wireless Web Zone?
17. Can I use any application in a Télébec Wireless Web Zone?

1-   What is a Télébec Wireless Web Zone?

It is a public place where a wireless Internet connection has been installed.  This Télébec service uses WiFi technology to provide high-speed Internet access at a speed comparable to a residential high-speed connection.

           
2-   What kind of speed does a Télébec Wireless Web Zone offer?

The connection speed in a Télébec Wireless Web Zone will vary, depending on the zone's location and local conditions.  Nevertheless, the service should allow you to access the Internet at a speed comparable to that of a residential high-speed Internet connection.

3-   How much does it cost to connect to the Internet in a Télébec Wireless Web Zone?

Currently, the Internet connection is free.  The owner of the establishment hosting the Télébec Wireless Web Zone may however, at his discretion, require you to purchase one of his products or services.

4-   What equipment do I need to access the Internet in a Télébec Wireless Web Zone?

All you need to use the connection in a Télébec Wireless Web Zone is a laptop computer equipped with a WiFi wireless network card and a web browser.

5-   How do I know if my laptop is WiFi-compatible?

Check your laptop's user manual, or ask your company's IT department if the laptop is owned by your employer.  Please note that many laptops with integrated functions have switches to enable or disable the WiFi function.  Please consult your laptop user manual for more information about this function.

6-   Can I add a wireless WiFi network card to my laptop?

If your laptop doesn't have one, you can purchase a compatible network card at most electronics stores. The Télébec Wireless Web Zone is compatible with all WiFi-certified 802.11b wireless network cards.

7-   How do I configure my WiFi-certified wireless network card to work in a Télébec Wireless Web Zone?

Once you have made sure that your laptop is WiFi-compatible and is working correctly, use the WiFi software installed on your laptop to check the following settings:

• the SSID (Service Set Identifier) or network name parameter should be set to the default "ANY" or to "Zonewouebe";
• the data security or encryption parameter should be set to "OFF" or "DISABLED" (rather than to "WEP").

Please consult your WiFi network card manual for details on how to configure the SSID and encryption parameters.

8-   Which browsers are compatible with the Internet access service in a Télébec Wireless Web Zone?

The compatible browsers are:

• Microsoft Internet Explorer 5.0, or later
• Netscape Navigator 7.0, or later
• Apple Safari version 1.0, or later

Make sure that your browser’s "JavaScript", "cookies" and "pop-up windows" functions are enabled and that the "proxy" settings are disabled.

9-   How do I access the Internet when I am in a Télébec Wireless Web Zone?

1. Make sure your laptop is equipped with a functioning wireless network card.
2. Launch your wireless network connection application.
3. If your computer does not automatically find the wireless network name “zonewouebe”, display and update the list of available networks and then choose this name.
4. Start your web browser.
5. Enter the URL of a public site you want to visit.

Note that if your web browser's home page is your company's intranet site, you may get an error message.  In this case, try a public website; you should be able to access one.

10- Is browsing the web in a Télébec Wireless Web Zone secure?
 
The Télébec Wireless Web Zone provides a connection to the Internet.  This connection is no more, no less secure than a wired connection at home, for instance. We highly recommend that you install security measures, such as a personal firewall.

11- What is the range of this service?

The range of this technology extends for a radius of up to 90 meters from the access point.  Actual performance will depend on the sensitivity of your WiFi network card.

12-  What should I do if I have trouble connecting?

If you are unable to detect a signal or establish a connection, check the following:

1. Is the driver on your wireless network card installed correctly?  If you have not connected with a wireless network before (at home, for instance), your network card may not be properly configured.  In this case, please consult your WiFi network card manual or contact your company's technical support. 
2. Is the network name (SSID or ESSID) for your card settings correctly configured?  The SSID (Service Set Identifier) or network name parameter must be set to "ANY" or to "Zonewouebe". 
3. Is the WEP encryption protocol correctly enabled?  The data security or encryption parameter should be set to "OFF" or "DISABLED" (rather than to "WEP"). Please consult your WiFi network card manual for details on how to configure the SSID and encryption parameters.
4. Is your equipment WiFi-compatible?  Older equipment or software that is not certified or non-compliant with the 802.11b standard may not work in a Télébec Wireless Web Zone.  If you think this may be the case, please consult your equipment manufacturer to verify its compatibility.

If you have established a connection but are unable to connect to the Internet, check the following:

1. Did you follow the network access procedure?  Before you can use Internet services like instant messaging or e-mail, you must open a window in your browser in order to access the network.
2. Does your wireless network card have the right IP address?  If your computer's network parameters are configured to use a static IP address to access another network, you will probably not be able to connect.  You will need to change the settings.  See your operating system's help files to find out how to configure the DHCP or TCP/IP settings and the TCP/IP address release and renew settings.
3. Is your browser configured to use a proxy server?  In this case, you will need to disable it.

13- After doing all of these checks, if I still have trouble connecting in a Télébec Wireless Web Zone, is there a tech support service that I can access?

After doing all the necessary checks with either your equipment instruction manuals (computer and network card) or your company's technical support service, if you still have trouble connecting, you may contact Télébec technical support at 1 888 436-7127.

14- How do I access a corporate network from a Télébec Wireless Web Zone?

15- What should I do if I have trouble accessing my company's VPN or intranet?

If you have trouble accessing your company's network, you must ask your company's technical support for help.

16- Can I send e-mail from a Télébec Wireless Web Zone?

For security reasons, Télébec e-mail accounts cannot currently be accessed from a Télébec Wireless Web Zone.  You can however send and receive e-mail via a free e-mail service (ex. Hotmail).

17-  Can I use any application in a Télébec Wireless Web Zone?

Most applications will work normally in a Télébec Wireless Web Zone.  However, some of the applications on a laptop may not work as well in a wireless environment as they do on a corporate network, or with a wired connection.