Advanced Help Online

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Service description

• Advanced Help Online is an enhanced level of support covering topics and problems beyond the scope of the basic Internet help desk support (connectivity and initial configuration) included with your Télébec Internet access.
• Fix it for me: With your permission, Télébec technicians can remotely make corrections and adjust your computer settings in order to solve your problem. This is a quick and affordable way to get professional help.
• How do I do this ?: Get an answer to your "How do I do this?" question about a wide range of computer-related matters.
• Enhanced remote assistance from an expert from 8 a.m. to 10 p.m. (Basic Internet help desk support remains available 24-hours a day)

New !

Advanced Help Online now includes a Wireless modem router without any additional monthly fees.

With this Wireless modem router, you can connect more than one PC on the same Hi-Speed Internet access.

A subscription to Advanced Help Online also allows you to benefit from our expert advice on how to configure your Wireless modem router.

In addition, thanks to this service, you get advice and online help for the following applications:

• Wireless and wired network
• Internet security services (F-Secure or other software)
• Outlook mailboxes
• Advanced browser tools
• Plug-ins (example: Adobe)
• Windows 7, 2000, XP and Vista operating systems
• FTP site
• MSN and Yahoo instant messaging
• Firewall
• MP3 players
• USB devices
• Printers
• Digital cameras
• CD and DVD burners
• Gaming consoles
• Click here to see detail list of supported services (pdf)

Monthly rate

$6/month to add Advanced Help Online and the Wireless modem router to your High Speed Internet subscription.*

Click here to subscribe in 5 steps.

* Activation fees may apply.