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Dear customer:
In the event of a postal strike, Télébec wishes to remind its customers that bills must be paid before the due date to avoid late payment charges. Even if you don’t receive your bill, it must be paid within the next 30 days following your billing date for the phone and Internet bill and for the mobility bill.
During a Canada Post strike, please do not send payment by regular mail. Alternate methods are available to pay your bill:
TELEPHONE AND INTERNET BILL
- With your financial institution (expect a delay of 3 to 4 days f before receipt of your payment at Télébec):
- in person;
- by Automated Teller Machine (ATM);
- by phone (by calling your financial institution);
- by Internet (on the Web site of your financial institution);
- By credit card by calling one of our agents at 1-888-TÉLÉBEC (press option 3, then option 6);
- By credit card, on the Télébec Web site at www.telebec.com, “My bill/Pay my bill” section.
Before you make your payment, you can consult your account balance by going to www.telebec.com, in the “My bill/Account balance” section or by calling our interactive voice system at 1-888-TÉLÉBEC (press option 3, then option 1). Your authentication (with your personal identification number - PIN) as a Télébec customer will be required in both cases.
If you are using our online services for the first time (Web or interactive voice system), please have your last telephone bill on hand, as it contains a five-digit access code necessary for your authentication and the creation of your PIN. All details are provided during this process.
View your bill online
Even if you don’t receive your bill by mail, you can view your bill online five (5) business days after its issue date. Simply go to www.telebec.com, in the “My bill/View my bill” section.
Subscribe to E-Bill
With E-Bill service, you are notified each month by e-mail when your bill is ready to be viewed online at www.telebec.com. Subscribe now!
MOBILITY BILL
Here are alternate methods to pay your mobility bill:
- With your financial institution (expect a delay of 3 to 4 days before receipt of your payment at Télébec):
- in person;
- by Automated Teller Machine (ATM);
- by phone (by calling your financial institution);
- by Internet (on the Web site of your financial institution);
- By credit card by calling one of our agents at 1-888-TÉLÉBEC.
LATE PAYMENT CHARGE
A late payment charge will be applied to your next telephone, Internet or mobility account if your bill is not paid within 30 days following your billing date. For example, if your billing date is June 10th, your payment must be received at Télébec before July 9th.
If you are already subscribed to preauthorized payment by direct debit or by credit card, the payment of your bill will be made as usual and no late payment charge will be applied.
SUBSCRIPTION TO PREAUTHORIZED PAYMENT
By subscribing to preauthorized payment, you benefit from a convenient, no-fee method of paying your monthly Télébec bill; your bill is always paid on time and the required amount is automatically debited from the bank account of your choice, or charged to your credit card.
Subscribe now!
Consult the term and conditions
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